This policy applies to goods bought from the QuizGames Live shop, operated by HFGlobal Ltd (company number 11551377). It sits alongside our Terms of Service and Returns Policy.
1. Made to order
Most of our merch is printed to order especially for you by our print partners, which keeps waste down and means every item is fresh. That means there's a short production time (typically 2–5 business days) before your order ships, on top of the delivery times below. Your order is confirmed when we email you to say it has been accepted; if we can't fulfil it, we'll tell you and refund you in full.
2. How long does it take to arrive?
Once produced, estimated delivery times are:
- UK shipping: 2–3 business days.
- US standard shipping: 2–5 business days.
- All other international shipping: 10–30 business days.
- Express delivery: 2–3 business days total (production + shipping), where available.
These are estimates from our print partners, not guarantees. Customs handling can add time to international orders. Unless we've agreed a different date with you, we'll deliver within 30 days of your order; if we can't, you can cancel and receive a full refund.
3. Where we ship
We ship worldwide. Shipping is calculated at checkout based on your destination and the items in your basket, and shown before you pay.
4. Customs & import duties
Orders shipped outside the UK may be subject to import duties or taxes charged by the destination country. These are the responsibility of the customer and are not included in the price you pay us at checkout.
5. Tracking your order
When your order ships, we'll email you a confirmation. Where the carrier provides it, a tracking link will be included so you can follow your parcel.
6. Delayed or lost parcels
If your order hasn't arrived within the estimated window, please get in touch and we'll chase it up with the carrier. The goods are our responsibility until they're delivered to you, so for parcels confirmed lost in transit we'll arrange a free reprint or a full refund, whichever you prefer.
7. Wrong address
Please double-check your delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we can reship it, but a further shipping charge may apply.
8. Questions
Need help with a delivery? Email [email protected] with your order number, or see our contact page. Our full Returns Policy covers refunds, faulty items and exchanges.